Technology support may be requested for the following situations by personnel in College of Arts and Sciences departments, service offices and labs.

• Desktop and laptop problem support
• Computer lab problem support
• Computer virus removal
• Setup for new desktops and laptops
• Erasing and setting up used desktops and laptops
• Secure erasing and disposal of old used equipment
• Printer setup (local, network or copier)
• Hardware installation, upgrades and repairs (computers and printers)
• Network jack or connection issues
• Software application installation
• College or department controlled or funded classroom technology support
• Planning, creating specifications and quoting new technology equipment
• Technology proposals assistance
• Network data jack installation consultation
• Internal-external grant consultation
• Instructional technology support
• Assistance with Web and file services
• Online media repository
• Server setup, administration and support

Contact the IT Help Desk at (269) 387-4357 for:

• Issues with Western Michigan University enterprise application (e.g., Kronos, Cognos, Banner, WebNow, GoWMU, Webmail, GLOW) beyond the local computer such as login, access rights or server down
• How to use a given software application after installation or login
• General purpose classroom technology cart issues (registrar-controlled rooms)
• Bronco NetID accounts and passwords
• Telephone setup, moves and issues