Values and Work Distribution

Values, Principles, and Responsibilities

Qualities of a peer mentor or group leader

Mentoring needs to be more than “just another job” in order for it to be successful. Certain qualities are needed to help and successfully communicate with students: proactivity, flexibility, enthusiasm, leadership, and professionalism. These are values required of an employee of the Mentoring for Success Program.

Being more than just a tutor

Being matched with a peer mentor or attending study sessions led by group leaders does not guarantee that a mentee will pass a class. As a mentor or leader, the focus is not on teaching course material, but on fostering good study habits and learning techniques. The goal is to prepare mentees not only for their assigned classes, but for current and future challenges. By developing life skills, mentees become ready to be successful for their college careers and beyond.

Proactivity

Mentees often do not seek out help when they need it. A good mentor or leader must be proactive. If a mentee is slow to respond, send reminders; following up with phone calls demonstrates commitment and sincerity. Coming prepared to meetings and adjusting them to meet mentees’ needs, meeting in places conducive to study, and keeping track of and managing events in a calendar are all examples of proactivity.

Flexibility

In order to accommodate and serve as many mentees as is possible, a mentor must be flexible both in schedule and in mind. Some mentees can only meet once or twice a week. Being able to reasonably accommodate a variety of mentees with different schedules and/or learning styles is necessary. Moreover, a mentor or leader needs to recognize that mentees have different needs—some study techniques may work better for some than others. Flexibility is critical to effective mentoring.

Enthusiasm

Part of the job of a peer mentor or group leader is to help mentees become enthusiastic about school and learning, and to help to develop a positive attitude toward challenges. Enthusiasm is infectious: a mentor or leader must show enjoyment and a positive attitude while mentoring. That enthusiasm is likely to spread to the mentee.

Leading by example

A mentor or leader should have goals for the mentee, but no solid expectations. Some Mentoring for Success Program participants are only a short step away from high school and may not be completely ready to begin living on their own. Expecting a mentee to have an instantaneous transformation from the maturity of a high school student to that of a college student is unrealistic. It is up to the mentor or leader to set the example and demonstrate how to be a successful college student.

Professionalism

Being a Mentoring for Success Program peer mentor or group leader is more than just helping out mentees: a mentor’s or leader's professional cultivation is also important. A peer mentor or group leader must be able to communicate politely and respectfully with supervisors and colleagues, maintain accurate documentation, and attend several staff meetings every semester. This program provides mentors or leaders with valuable experience working and behaving professionally, at times simulating real-life environments, in order to prepare them for their work environments after college.

Created by Katrina Snyder, peer mentor training and advising committee member, 2011-12. Last revised by Silmang Sene, peer mentor training and advising committee co-chair, in August 2016.

Work Distribution

A Mentoring for Success Program peer mentor serves as a role model to mentees. This includes displaying the kind of professional skills and behavior that can help mentees gain valuable life skills and become more employable after graduation. As with any other professional job, formal writing and compliance with the policies and procedures set forth by employers are an integral aspect of being a Mentoring for Success Program peer mentor. The following is a breakdown of how the hours are distributed in a typical work week of a peer mentor:

  • Mentoring and Tutoring: (43%) Mentoring may include referring a mentee to various resources on campus (e.g., Writing Center, Counseling Center, etc.), demonstrating good study habits, leading study groups, etc. Tutoring may consist of reinforcing what mentees have learned in class by clarifying and expanding on concepts, creating session plans (i.e., preparing practice math problems or quizzes), etc.
  • Forum Participation: (25%) Participating in the Mentoring for Success Program forum online, assisting participants on the forum on the topics related to your proficiency area, sharing your suggestions and ideas for program improvement with the program director and other program staff on the forum, etc.
  • Events and Meetings: (20%) Attending biweekly performance review meetings with the program director, staff meetings, DMA activities, staff training and development opportunities, etc. 
  • Documentation: (7%) Updating participant activity logs, developing ISPs with mentees, maintaining participant sign‐in logs, tracking reward points, filling out time sheets, etc. 
  • Communication: (5%) Checking and responding to WMU email, setting up appointments, updating W‐Exchange calendar, etc.
  • Miscellaneous: (>1%) Handling mentee cancellations or no‐shows, other duties as required by the program, department, funding agency, etc.