Job Description

The FYE Co-Facilitator is a leadership role that helps support First-Year Experience Seminar (FYE 2100) students as they adjust to college life. Working closely with instructors, Co-Facilitators serve as role models, foster inclusive classrooms, and help create a positive first-year experience for incoming students. They take on various responsibilities both in and outside the classroom, developing leadership skills while making a meaningful impact on campus.

Responsibilities for Co-Facilitators

Classroom Support:

• Attend and assist with your assigned FYE class (meets twice weekly in-person for 1 hour and 15 minutes).
• Help prepare and deliver lessons and activities and facilitate classroom discussions.
• Support instructor by managing attendance, coordinating guest presenters, grading, organizing materials, etc.
• Lead at least two class sessions during the fall semester.

Mentorship and Building Community:

• Meet one-on-one with each FYE student at least once during the fall semester.
• Organize and attend one pre-existing, outside-of-class event or activity with your FYE students.
• Serve as a positive role model and guide for students navigating their transition to college life.

Qualifications

• Enrolled as a WMU undergraduate student for at least 6 credit hours for fall 2026.
• Must be a second-year student or higher and have completed at least one semester at WMU (transfer students are eligible).
• Minimum cumulative GPA of 2.5 at the time of application and throughout employment.
• In good disciplinary standing with the university.
• Effective communication skills (verbal and written).
• Ability to work independently and collaboratively with groups.
• Knowledge of WMU academic and social resources, events, and student organizations.
• Maturity, responsibility, reliability, professionalism, and the desire to serve as a role model for incoming first-year students.

Time Requirements

• Class Attendance: Attend your assigned FYE class (2x/week, 1 hr 15 min). Class times are fixed based on your availability.
• Outside of Class Hours: Coordinate with your FYE primary instructor to schedule responsibilities outside of class.
• Paid Training and Professional Development - Required
  • Complete online training modules in August. These will be available on August 1.
  • Attend in-person Co-Facilitator Orientation – April 17, 2026 | 2-5 p.m.
  • Meet one-on-one with OST Assistant Program Manager at least once during the fall semester.
  • If hired, you will need to commit to attending one professional development meeting per month throughout the fall semester. This will take place during your class time. 

Compensation and Benefits

• $13.75/hour
• Professional Development: Gain valuable leadership, mentoring, and teaching experience to enhance your resume.
• Skill Development: Improve communication, organization, and problem-solving skills by working with diverse groups of first-year 
  students and collaborating with instructors.
• Networking Opportunities: Build connections with WMU faculty, staff, and fellow student leaders.
• Impact: Help first-year students succeed and make a difference in their college experience.

Fall Welcome Ambassador Job Description

Fall Welcome is a transition program designed to build connections between first-year students and the WMU community. The goal of Fall Welcome is to help first-year students with their academic and social transition to college life at Western Michigan University. Fall Welcome Ambassadors are returning undergraduate students responsible for introducing and acclimating first-year students to Western Michigan University through a series of pre-planned events and activities.

Responsibilities 

• Facilitate a small group of beginner students
• Encourage positive student interactions
• Acquaint new students with campus services, activities, and facilities
• Assist with various aspects of program implementation
• Foster the development of WMU pride
• Be a positive role model to incoming students
• Complete a formal evaluation of the Fall Welcome Program

Qualifications 

• Excellent communication skills
• Ability to relate well with students, parents, faculty, and administrators
• Commitment to Western Michigan University
• Demonstrate interest in helping others
• Good organizational skills and flexibility
• 2.5 minimum grade point average
• Enrolled in undergraduate classes at WMU during Fall 2026
• Ability to work as an effective and productive team member
• Good disciplinary standing with the University
• Must be available to participate in all training sessions
• Cannot be a Resident Assistant (RA), Learning Community Assistant (LCA) Resident Manager (RM) due to schedule conflicts

Time Requirements

Online training modules will be open August 3 and will be expected to be completed before in-person training begins on Wednesday, August 26. Additionally, Fall Welcome Ambassadors will be required to complete the Clery Act Training, which will be outlined in the training modules. You will be paid for both your virtual and in-person training. Failure to complete all training may result in being released from the position.

Available for the entirety of the 2026 Fall Welcome program: August 27 – September 1, 2026

This position requires extensive hours. You will be expected to be available to work between the hours of 9a.m. - 11p.m. each day of Fall Welcome except for the last day of the program in which your duties will conclude no later than 1p.m. You will be provided with a schedule of your work hours with responsibilities. 

Adequate breaks are provided throughout each day. There will also be times that you may not be required to work events depending on the activities.

Compensation and Benefits

• $13.75/hour
• Early move-in (if living on campus) - Failure to complete Fall Welcome duties may result in the 
  ambassador covering the expense of this benefit.
• Free meals during shifts worked
• Free t-shirts and other WMU paraphernalia (some items may be taxed based on product cost at the 
  end of the year – considered taxable benefits)
• Develop excellent leadership skills
• Connect with WMU professional staff

Fall Welcome Captain Job Description

Fall Welcome Captains are returning Fall Welcome Ambassadors seeking additional responsibility and leadership throughout the program. You are an integral part of the success of the Fall Welcome program. Captains support the Fall Welcome lead team, including the assistant program managers (APMs) and the professional staff.

Responsibilities

As a captain, you lead 8-10 ambassadors. This includes teaching them icebreakers, being their main point of contact throughout the week, and demonstrating positive leadership. Additionally, you will aid with implementing program events. This may include working additional hours to help set up or tear down activities. Being a captain also requires an extra day of training starting on Tuesday, August 18.

Compensation and Benefits

• $13.75/hour
• Early move-in (if living on campus) - Failure to complete Fall Welcome duties may result in the ambassador covering the expense of this benefit.
• Free meals during shifts worked
• Free t-shirts and other WMU paraphernalia (some items may be taxed based on product cost at the end of the year – considered taxable benefits)
• Develop excellent leadership skills
• Connect with WMU professional staff

Job Description

This position is an assistant program manager position and reports to both the Administrative Assistant and the Program Manager for Peer2Peer eMentoring. 

Front Desk Responsibilities

Provide support with administrative duties, primarily with answering phone calls and emails, seeking answers for incoming students and families, and completing daily office tasks. 

As assistance is needed during peak programming times, this position will be also be involved with Orientation and Fall Welcome. 

Peer2Peer Responsibilities

Primarily focused on during the Fall and Spring semesters, develop communication messaging to connect with current first-year and second-year students. Aid in their acclimation and transition to college with follow up messaging and answering any of their needs or questions.

Peer2Peer also maintains a presence on social media, providing education about the variety of resources and offices on campus that help students succeed.

Peer2Peer also develops and executes an email program for incoming first-year students between Orientation and Fall Welcome to start the conversations and help during this highly transitional time for students.

Qualifications

• 2.7 GPA or higher
• Must be an undergraduate student, sophomore or higher, in good standing with WMU.
• Able to work minimum 20-25 hours/week, during the summer (Hours are between 8am-5pm, Mon-Fri)
• Excellent customer service skills, including ability to troubleshoot and seek answers for students/parents
• Knowledge of, or willingness to learn, Salesforce database
• Willingness to answer phone calls and emails, providing responses in a timely manner
• Student leadership experience
• Ability to work independently in and out of the office
• Ability to be flexible regarding work hours and conditions
• Strong familiarity of the many WMU programs and services available to students
• May require some lifting and physical endurance

Time Requirements

• Position starts with the Assistant Program Managers
• Expect at least 15 hours per week during the Fall and Spring Semesters and a minimum of 20-25 hours during the summer months (May - August)
• This position is in office with no remote options available
• Due to OST’s programmatic calendar structure, it is strongly not recommended APMs take summer 
  classes.
  • Any student who is enrolled in classes at any time during the academic calendar (including 
    summer sessions) is limited in the hours they may work per week (20 hours for international 
    students, 25 hours for domestic students).
  • Any student (international & domestic) who is not enrolled during the summer sessions can 
    work 39 hours per week.
  • Students do receive overtime if warranted. International students cannot qualify for overtime.
  • Additional information regarding student employment hours

Compensation and Benefits

• $14.25 per hour
• WMU apparel and swag
• Official WMU nametag
• Benefits from the programs throughout the year

Job Description

Assistant Program Managers (APMs) are undergraduate students who comprise the student lead team in the Office of Student Transitions. APMs are not required to have previous Office of Student Transitions (OST) experience; however, previous student leadership experience is required. This is a 13-month position (November 2025 - December 2026) with some flexibility and opportunity for position renewal pending performance and development evaluations. 

It is expected that APMs commit to the position for the entire time, particularly the summer months. OST’s peak months are during the summer and APMs are integral in the functionality of the office. OST understands that unforeseen circumstances occur at times and accommodates as best as possible. However, applicants will be asked to note any expected time commitments that would occur during the APM employment period (planned vacations, commitments) that would prevent them from being present during the employment period. 

This position is in-person.

Responsibilities  

• Assist with the overall operation and functions of OST.
• Serves as a member of one of the following OST Student Lead Teams:
  1. Orientation & Transfer Student Services
  2. Fall Welcome
  3. First- & Second-Year Experience
  4. Front Desk/Peer2Peer eMentoring.
• Actively participates on one of three committees:
  1. Training
  2. Outreach, Recruitment, Hiring
  3. Communications and Events
• Supervises and leads various student leader groups – Orientation Student Leaders, Fall Welcome Ambassadors and First- & Second-Year Experience Co-Facilitators.
• Meets weekly and communicates regularly with their assigned Program Manager.
• Actively participates and attends regular APM team meetings.  
• Assists with various activities related to Orientation, Fall Welcome, Peer2Peer, Transfer Student Services and First- & Second Year Experience (planning, implementation, and execution).
• Participates in training programs, student staff retreats and student hiring process.
• Completes all other duties as assigned by OST professional staff.

Qualifications

• A cumulative grade point average of at least 2.7 or higher.
• Sophomore or higher standing at the start of the Spring 2026 semester.
• Enrolled in 6+ credits as a WMU student for fall/spring semesters.
• Student leadership experience.
• Attend all staff meetings and training sessions including the following preselected dates:
  • Friday, November 14, 2025, 12pm-3pm (training)
  • Friday, January 30, 2026, 2pm-5pm (training)
  • Bi-weekly in person staff meetings, Fridays 12:30pm – 2:00pm
  • Beginning on Friday, January 9 through the Spring Semester
• Ability to work independently in and out of the office.
• Ability to be flexible regarding work hours and conditions.
• Follow both written and verbal instructions.
• Work as part of a team and be a positive role model for others.  
• Excellent written and verbal skills with attention to detail.
• Strong familiarity of the many WMU programs and services available to students.M
• May require some lifting and physical endurance.
• This position is in-person.  

Desired Skills  

• Program planning experience.
• Ability to lead others using organizational and managerial skills.  

Assistant Program Manager Lead Teams

APMs are one team that work together through all the programing in the Office of Student Transitions; however, you will be assigned a lead team to focus on specific tasks and responsibilities. You will have opportunities to share your preference of lead teams, but the final decisions and assignments are determined by the Program Managers. If you are interested in becoming an Assistant Program Manager, be prepared to work on any one of the following teams:

Orientation & Transfer Student Services

• APMs working on this team will assist with all aspects related to Orientation & Transfer Student Services
• Collaborate with WMU departments and student organizations
• Supervise, train, and lead a group of orientation leaders. 

First & Second Year Experience  

• APMs working on this team will assist with all aspects related to First- & Second-Year Experience
• Communicate urgent information to co-facilitators throughout the fall semester
• Provide support resources to greater enhance the co-facilitator's classroom experience
• Supervise, train, and lead a group of co-facilitators.  

Fall Welcome  

• APMs working on this team will assist with all aspects related to Fall Welcome
• Plan and facilitate many of the events and after dark activities during the week
• Coordinate with local businesses to obtain sponsorships and prize giveaways
• Collaborate with WMU departments and student organizations
• Supervise, train, and lead a group of ambassadors.  

Front Desk / Peer2Peer

• APMs working on this team will assist in all aspects related to the Peer2Peer Program
• APMs working on this team will be responsible for staffing the OST front desk
• Coordinate and execute the Student Shift Podcast
• Create and schedule social media content in relation to the Peer2Peer Program

Committees

Several responsibilities stretch across the various programs in OST. As a result, APMs will serve on one of the following committees to create opportunities for collaboration and execution of these responsibilities.  

Outreach, Recruitment, & Hiring

The Outreach, Recruitment, & Hiring committee will be responsible for planning and organizing the outreach, recruitment, and hiring process for programs like Orientation, Fall Welcome, and First-Year Experience.  

• Creating and attending tabling events on campus to increase OST presence and promote OST social media and job opportunities.
• Reaching out to organizations and departments on campus to give presentations on OST and upcoming leadership opportunities  
• Planning and scheduling interviews
• Booking rooms and handling other event details related to hiring (supplies, interview questions, etc.).

Training

The training committee is responsible for planning and organizing the training for programs like Orientation, Fall Welcome, and First-Year Experience. These trainings prepare peer leaders to support new students.

• Planning and scheduling training sessions.
• Inviting guest speakers and sending emails (invitations, thank-you notes, and reminders).
• Booking rooms and handling other event details related to training (supplies, slides, materials, etc.).
• The training committee will also be responsible for assisting with the training and onboarding of the coming year APMs.
• Assist program manager with e-learning onboarding course
• Plan, organize, and/or update onboarding checklist

Communications & Events

The Communications Committee is responsible for handling all the ways we share information. This includes social media, sending important emails, and making sure everyone knows what is going on inside the office.

• Social Media: Creating and posting content regularly on the OST social media (Instagram & TikTok)
• Internal Communication: Writing newsletters or updates for students and staff. Making sure everyone in the department knows about major events, deadlines, or changes.
• Event Promotion: Helping spread the word about events and programs by creating flyers, posters, and/or digital ads
• Email management: Sending out reminders, thank-you notes, and announcements through email, making sure messages are clear and reach the right people.
• Website updates: Making sure the OST website has the most up-to-date information, such as new events, resources, schedules, applications, etc.
• Feedback and Improvement: Gathering feedback on how well communication works and making improvements.

This committee also is responsible for organizing and implementing the smaller events and engagement activities put on by the office. They are not required to work every single one, but this committee is responsible for figuring out all the little details, including who on the team will work the event.

Pay and Work Hours

$14.25 per hour – Work hours will vary depending on workload and time of year. Expect at least 8 to 15 hours per week and up to 40 per week (flexible) during peak programming periods such as Orientation in May/June and Fall Welcome in August. In addition to pay, you will be provided with WMU apparel and swag, as well as an official WMU nametag.

Please Note:  

This position requires in person work hours, especially during the summer

APM work hours increase during the summer months (May, June, July, August.)  

Due to OST’s programmatic calendar structure, it is strongly not recommended APMs take summer classes.  

• Any student who is enrolled in classes at any time during the academic calendar (including summer sessions) is limited in the hours they may work per week (20 hours for international students, 25 hours for domestic students).  
• Any student (international & domestic) who is not enrolled during the summer sessions can work 39 hours per week.  
• Students do receive overtime if warranted. International students cannot qualify for overtime.

For additional information regarding student employment hours. 

Applicants are asked to upload a resume. At a minimum, please include the following information on your resume: name (first and last), preferred name, phone number, address, previous colleges/universities attended, academic standing (FR, SO, JR, SR), major(s) and minor(s), cumulative WMU GPA, honors and awards, and any student organizations, leadership positions held, and job experience (volunteer and paid) that will benefit you for the APM position.