University Ombudsman

Dedicated to Independence, Impartiality, Informality, and Confidentiality.

The University Ombudsman is an intervention agent and impartial person who helps students, faculty and staff resolve academic and non-academic concerns. The Ombudsman listens to you and discusses your question or concern; provides you with information that answers your question or helps you locate someone who can assist you; explains the University’s policies and procedures and how they may affect you; follows up with you and others at the University to make sure your concern is resolved; and recommends changes in the Institution that will make it more responsive to every member of the community. The basic principles of the University Ombudsman are independence, impartiality, informality, and confidentiality. The Ombudsman is authorized to make through investigations and has access to most University offices and records, reports and other documents in the University. No person shall suffer any penalty for seeking assistance from the Ombudsman.

The University Ombudsman provides support to the Main Campus, Parkview Campus, East Campus, and all of the Extended University Programs Regional Locations.

Read the Registrar's Office policy on withdrawing and withdrawing with a hold on your student account

Click here to try our Office of the Ombudsman Frequently Asked Questions Wiki.


The Ombudsman's office is located in 2420 Faunce Student Services.

Office Hours

9 a.m. to 4 p.m.

Setup an appointment to meet with the Ombudsman

Contact our office directly at 269-387-0718.


Office of the Ombudsman
2420 Faunce Student Services
Western Michigan University
Kalamazoo MI 49008-5295 USA
(269) 387-0718 | (269) 387-0716 Fax