The Technology Help Desk is tier-one support, a hub for reporting technical support incidents and service requests at Western Michigan University.
Get Help Now
Hours of operation:
Phone support
Monday through Thursday: 8 a.m. to 7 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: Closed
Sunday: noon-5 p.m.
Walk-in support
Monday through Thursday: 8 a.m. to 7 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday and Sunday: Closed
Semester breaks and observed holidays may impact hours of operation. For details, please see here.
Self-Help Resources
Knowledge Articles
How do I...
- Set up Duo two-factor authentication
- Reset my password
- Connect my device to the network
- Install Microsoft Office
Service Status
Check the WMU System Status
Departmental Support
Find Your Department IT or LAN Manager
Report an IT Security Incident
To report an incident, contact the Help Desk at (269) 387‑4357 or helpdesk@wmich.edu during business hours, or email oit-security@wmich.edu after hours.
Walk-in Support Location
Walk-in Support Location
The Technology Help Desk is located on the second floor of the University Computing Center.
Expectations
Service Level Expectations (SLE)
A description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk. When and how to contact the Technology Help Desk.
SLE Matrix
A service level expectation (SLE) matrix aimed to set customer expectations regarding which applications, processes, software, systems, and tools the Technology Help Desk support.