Louise Schuster got the surprise of her long life when Dean Susan Stapleton of the Graduate College at Western Michigan University showed up at her door to deliver Mrs. Schuster’s third diploma. At 91 years of age, Mrs. Schuster had already earned a Bachelor of Science in 1968 and a Master of Arts in 1969 from Western. She had also completed coursework toward a Master’s degree in Literacy Studies through 1980, but had never gotten that degree. With only imaged transcripts from 1962 through 1980 to work with, some detective work was needed.
Enter Mallory Bourdo, Academic Auditor in the Registrar’s Office and Lauren Freedman, Professor in the Department of Special Education and Literary Studies, College of Education and Human Development. They combed through Mrs. Schuster’s records, evaluated her credits, and found she had enough credits to receive a Master of Arts in Literacy Studies. With the help of Carrie Cumming, Senior Associate Registrar, and Stacey Doxtater, Graduation Auditing Supervisor, a decision was made to issue a diploma for June 2012. Mallory worked with the family, especially Mrs. Schuster’s granddaughter, Darcy Kelly, to make sure Mrs. Schuster would receive her diploma, and between all parties they agreed to have the diploma hand-delivered to Mrs. Schuster in her Sturgis home by Dean Susan Stapleton. Mrs. Schuster knew she would be receiving a diploma, but did not know it would be delivered to her home with pomp and circumstance. With her family surrounding her, Louise Schuster finally received her second Master of Arts and her third diploma, in its ceremonial cover, made possible by her hard work and the efforts of Western Michigan University faculty, staff, and administrators.