MediaSite - Intermittent Issues Resolved
Posted by Dylan Ledbetter on March 20, 2020
Start: Mar 20 1:50pm
 End:  Mar 23 9:32am

UPDATE: Per the vendor, these issues are attributed to the substantial increase in utilization over the past week due to the distance education trend of their customers. They are working diligently to increase server capacity to reduce the impact of this unanticipated change.

MediaSite has reported intermittent issues within the Mediasite Video Cloud environment, and that they are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications. For additional information please contact the OIT Help Desk at (269) 387 - 4357. 

Cisco Webex Meeting IssuesResolved
Posted by Tony Hendrix on March 18, 2020
Start: Mar 18 11:55am
 End:  Mar 18 3:30pm

Cisco has reported users being unable to connect to audio in Webex. Cisco is currently working on resolving the issue.

For current status from Cisco please visit

Cisco Webex global issuesResolved
Posted by Adam Newsted on March 13, 2020
Start: Mar 13 4:45pm
 End:  Mar 13 5:50pm

Cisco is reporting global service issues with Webex that are impacting its customers including Western Michigan University. Issues being reported at WMU are intermittent at the moment. 

For current status from Cisco please visit

Cognos is unavailableResolved
Posted by Anson Richardson on February 27, 2020
Start: Feb 27 8:20am
 End:  Feb 27 10:34am

Due to an issue on the side of the vendor Cognos is currently unavailable. Technicians have a support ticket in with the vendor.

Issues accessing GoWMU Resolved
Posted by Tony Hendrix on February 26, 2020
Start: Feb 26 11:00am
 End:  Feb 26 12:25pm

UPDATE: This issue appears to be isolated to GoWMU. Services such as Elearning and W-Exchange can still be accessed via the links below. 



We are currently experiencing issues accessing various online services such as GoWMU and Elearning. Technicians are aware and working to resolve the problem. Questions may be directed to the Technology Help Desk at (269) 387-4357.