All posts tagged IT Direct

It Direct Unavailable
Posted by WMU OIT Help Desk on September 7, 2018
Start: Sep 8 12:00pm
 End:  Sep 9 12:00pm

It Direct will be intermittently unavailable Saturday September 8 at Noon to Noon on Sunday September 9 due to a system update. Please contact the Technology Help Desk by email at helpdesk@wmich.edu if you experience issues after the scheduled outage time.


Maintenance scheduled for IT Direct Test server Wednesday, Nov. 21
Posted by Gary Barton on November 19, 2018
Start: Nov 21 9:00am
 End:  Nov 21 5:00pm

The OIT Project Management Office will be performing scheduled maintenance on the IT Direct Test server Wednesday, Nov. 21. There will be periodic downtime from 9 a.m.-5 p.m.


ITDirect will be unavailable Sunday morning, March 31
Posted by Gary Barton on March 25, 2019
Start: Mar 31 8:00am
 End:  Mar 31 10:00am

ITDirect will be unavailable between 8-10 a.m. on Sunday, March 31. Questions should be directed to the Help Desk at (269) 387-4357.


Emails sent to ITDirect Resolved
Posted by Tony Hendrix on April 15, 2019
Start: Apr 15 3:00pm
 End:  Apr 15 3:40pm

Emails sent to the ITDirect email address are not currently creating Work Orders. Please manually create Work Orders at https://itdirect.wmich.edu Technicians are working to resolve the issue. TH


ITDirect Maintenance Saturday, May 18
Posted by Gary Barton on May 15, 2019
Start: May 18 10:00am
 End:  May 18 4:00pm

ITDirect will be unavailable due to maintenance Saturday, May 18 between 10 a.m and 4 p.m. Any emails sent to the system will be processed once the service is restored. Please direct questions to the Help Desk at (269) 387-4357.