All posts tagged W-Exchange

WMU email problems last week caused by a problem at Microsoft
Posted by Tony Hendrix on July 5, 2016

The problems W-Exchange email users at WMU experienced late last week were a result of global problems at Microsoft and not local to the WMU community. Once the problem was realized, Microsoft worked quickly to resolve it, but it did result in a six hour slow down of our email delivery. We apologize for any inconvenience. Whenever a problem is noticed, please contact the IT Help Desk at (269) 387-4357, option 1, or email to, so a trouble ticket can be opened and technicians assigned right away.

W-Exchange email help available online
Posted by Tony Hendrix on July 19, 2016

For WMU community members who have been migrated to the new W-Exchange email system, powered by Office 365, there is help in using the system available to you online at the website. Under the Familiarization and Learning Resources link you will also find information regarding courses that are available for free to WMU faculty and staff.

Posted by Tyler Payne on September 29, 2016

Phishing attempts continue to be a problem. Right now as faculty email accounts are being migrated into W-Exchange, a phishing attempt that appears to be legit is making the rounds. It asks the recipient to provide their personal account information. Western Michigan University will NEVER ask for your personal information to be transmitted via email. For more information please see If you suspect you have received a phishing message and are unsure, please contact unit IT support person or the Technology Help Desk at (269) 387-4357, option 1,

W-Exchange Resolved
Posted by Melissa Bininger on October 19, 2016
Start: Oct 19 1:20pm
 End:  Oct 24 7:56am

OIT has identified a condition where a small number of messages being sent from W-Exchange are being transmitted with improper message headers. The improper headers can result in one of the following results:

· Message header information is mixed into the message body.

· Message body may appear as garbled or foreign characters.

· Message may be rejected by the recipient and returned to the sender.

WMU technicians are aware of the issue and are working to resolve the problem as quickly as possible.

Posted by Melissa Bininger on October 27, 2016

Since the migration Webmail Plus to W-Exchange is now complete, the icon to access WMU email from within GoWMU will now be modified to reflect only W-Exchange. As of the evening of Oct. 25, clicking the icon will take you directly to the W-Exchange login page.