All posts tagged Help Desk Blog

lynda.com
Posted by Gary Barton on March 1, 2016

The Office of Information Technology has increased the number of licenses available for lynda.com, the online computer training product for current faculty and staff. A new process for requesting accounts via GoWMU has also been added.


Information Technology Acquisition Policy
Posted by Tony Hendrix on January 12, 2017

To ensure that information systems at WMU are effectively integrated the Information Technology Acquisition Policy should be followed when making IT purchases or moving services that were previously housed on premises to the Cloud. Purchases do require a product review which is completed by the Office of Information Technology. The IT acquisition policy is found at wmich.edu/it/policies/policiestechnologyacquisition. Questions should be directed to oit-productreview@wmich.edu.


Live Chat assistance now available at the Technology Help Desk
Posted by Tony Hendrix on September 19, 2017

The Office of Information Technology has launched a new and convenient way for you to interact with our Technology Help Desk team in real-time, Live Chat. Just click the Live Chat button on the bottom of any page on the wmich.edu/helpdesk or wmich.edu/it websites to talk to the Technology Help Desk. This feature is available during Technology Help Desk business hours. Visit http://wmich.edu/helpdesk


The Technology Help Desk is moving!
Posted by Tony Hendrix on April 23, 2018

The Technology Help Desk is moving! As of April 30, the walk-in Technology Help Desk will be located, in the same building, at the what was formerly called the UCC lab check-in desk. The move provides quicker and easier access for walk-in customers who need assistance with technology. Please see http://wmich.edu/helpdesk/about for a map showing the new location.


IT Help Desk
Posted by Melissa Bininger on February 21, 2019

Monday February 25th the IT Help Desk will be closed from 9 a.m. to 10 a.m for an all staff OIT meeting. Please plan accordingly for our brief closure and upon our return we will respond to all voicemails and emails promptly.
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