Employee Self Service requiring VPN, Monday, June 14
Posted by Gary Barton on June 9, 2021

To provide additional online privacy and security of employee data available in Employee Self Service, employees will be required to use WMU’s virtual private network (VPN) to access the service when off campus starting Monday, June 14. On-campus use of Employee Self Service will be unaffected, including connections through remote desktop.

Visit Help Hub to learn more about which VPN to use.

New phishing attack: Fraudulent emails targeting WMU addresses
Posted by Dylan Ledbetter on May 19, 2021

Please be aware that Western Michigan University is currently being targeted by a phishing campaign which may result in you receiving a fraudulent message. Phishing is the fraudulent practice of sending emails to make individuals reveal personal information.

These messages may appear to come from a legitimate source and will vary in content (not limited to the following):

  • The message attempts to convince the recipient of failed email delivery, with a malicious link to "recover" failed emails
  • The sender's external email address attempts to impersonate the Western Michigan University Technology Help Desk

These messages are not legitimate. Taking any action on messages of this nature may put your Western Michigan University account, as well as your personal and financial information at risk.

What if I've already divulged personal information?
  • Change your password immediately
  • Contact the Technology Help Desk at (269) 387-4357 for further assistance with ensuring your account is fully secure.

Visit https://helphub.wmich.edu/hc/en-us/articles/360047229491 to see recent examples of phishing messages.

Visit https://helphub.wmich.edu/hc/en-us/sections/360009672651 to learn more about phishing.

Secure your Web Conferences and Events
Posted by Gary Barton on April 22, 2021

The use of web conferencing and live streaming for events has become a valuable tool to transform our teaching, learning, and work. However, undesired attendees and disruptions can be detrimental to these experiences. It is important to use the appropriate technology, configure it for security, and ensure hosts are trained to moderate content and dialogue. Remember the following when hosting an online meeting or event:

  • Admit only approved attendees
  • Use a registration process
  • Control sharing
  • Set host privileges
  • Don't share meeting details on public websites or social media
  • Provide meeting passwords only to users who need them
  • Don't send the meeting password in the same email as the invitation
  • Don't share sensitive information
  • Use a trained moderator

Learn how

Report Campus Webex Connectivity Issues
Posted by Melissa Bininger on April 14, 2021

UPDATE 4/16: The cause for the intermittent audio/video interruptions has been discovered and a fix has been implemented. IT personnel can confirm that service has remained stable since the fix was put in place, and are continuing to monitor the situation. Please continue to report any connectivity issues using the Service Hub form below:

IT personnel are investigating reports of intermittent interruptions for users participating in Webex Meetings while using a campus internet connection or Pulse Secure VPN. Off-campus Webex Meetings connectivity is unaffected.

Please report Webex Meetings issues using this Service Hub form:


The data will assist us in determining the root cause of the problem.

Respecting Differences web links updated, now on Zoom
Posted by Adam Newsted on April 14, 2021

Due to technical difficulties, the links for today’s Respecting Differences sessions have been updated, and the presentation will now take place using Zoom. Click on one of the times below to attend the session of your choice today:

9:30 a.m. presentation
1:30 p.m. presentation

Links in the original email message about the Respecting Differences sessions have been redirected to Zoom. Thank you for supporting this important diversity event.

If you have any questions about the Respecting Differences presentation, please contact the HR Service Center at hr-hris@wmich.edu or visit the Respecting Differences webpage.