GoWMU Down
Posted by WMU OIT Help Desk on February 9, 2006

In an effort to rectify the Password login problem in GoWMU it will be down, tomorrow Friday, February 10, 2006, between 5:00a.m. and 6:00a.m. for a system reload. --GF

SBC and MSN browsers
Posted by WMU OIT Help Desk on February 8, 2006

Users are getting time out errors when trying to login to GoWMU using the SBC/Yahoo and MSN browsers. Currently, there is no fix. A work around for this issue is to use Internet Explorer or another supported browser. --KW -EK

GoWMU Password Problem - UPDATE
Posted by WMU OIT Help Desk on February 8, 2006

This morning (2/10/06) the problem with the passwords into GoWMU has been resolved. People should be able to log in normally with no issue. --GF Users of GoWMU who have changed their passwords since the upgrade on 2/4/06 may experience a problem with logging into GoWMU in which they receive an "Access Denied" error. Bruce Paananen has found a way to fix this issue. Please contact the Help Desk at 387-HELP option 1 so that they can put you in contact with Bruce. --EK --CLM

GoWMU Timing out
Posted by WMU OIT Help Desk on February 6, 2006

As a result of the upgrade to the GoWMU services over the weekend, some users might experience problems staying logged in to the portal. If you are automatically logged out after appearing to have had a successful login, please clear your cookies from your browser. Due to the number of supported browsers and the instructions clearing cookies being different for each, if you do not know how to accomplish this task, contact the Help Desk at 269-387-HELP. Also, it is recommended that user's bookmarks or favorites be changed to [url=http://gowmu.wmich.edu]http://gowmu.wmich.edu[/url] if they are pointing to some other GoWMU page. By using the main link, there is a series of redirects that perform session cleanup and browser checks.

GoWMU offline early Saturday
Posted by WMU OIT Help Desk on February 1, 2006

GoWMU will be unavailable from 12:01 a.m. to noon Saturday, Feb. 4. E-communication Web mail will be available and can be accessed directly at webmail.wmich.edu. All other e-mail services also will be available. If you have any questions in advance of this event, or if you have any challenges after service is restored, please contact the OIT Help Desk at (269) 387-HELP (387-4357). The Help Desk is open on Saturday from 12:00 noon to 4:00 p.m. and Sunday from 12:00 noon until 10:00 p.m. I f you call while the Help Desk is closed, please leave a message and OIT staff will attempt to resolve the issue. All calls not related to the GoWMU outage will be processed within the normal Help Desk routine