Mobile Help Desk Discontinued
Posted by Gary Barton on June 5, 2020

The Mobile Help Desk that was an extension of the Technology Help Desk will be discontinued. The help desk will continue to provide in-person support in the residence halls during move-in times as well as the first week of classes. However, some of this is yet to be determined. Status of service and hours can be viewed at https://wmich.edu/helpdesk

Please, direct questions to the help desk at (269) 387-4357.


DHCP Registration Error
Posted by Tony Hendrix on June 1, 2020

We experienced an error today that caused some devices to become de-registered from the wireless network. Technicians have corrected the issue and ensured all devices that were incorrectly de-registered have been re-registered. Questions can be directed to the Help Desk at (269) 387-4357.


Brief Authentication Issue
Posted by Tony Hendrix on May 26, 2020

We experienced a brief authentication issue today that caused GoWMU to be unavailable for some users. This issue has been resolved.


Be aware of email based phishing scams hitting campus today
Posted by Tony Hendrix on May 26, 2020

Please be aware that Western Michigan University is currently being targeted by a phishing campaign which may result in you receiving a fraudulent message. Phishing is the fraudulent practice of sending emails to make individuals reveal personal information.

These messages may appear to come from a legitimate source and will vary in content (not limited to the following):

  • An enticing job offer, promising reimbursement for purchases or asking for financial and other personal information.
  • A link to digitally sign an unexpected document which will prompt for your credentials.
  • A link to “reactivate” your account which will prompt for credentials.

Messages may also come from unknown sources (not limited to the following):

  • Threatening to expose fictitious online behavior.
  • Falsely identifying that someone has your password.
  • Requesting payment to keep quiet about false accusations.
These messages are not legitimate. Taking any action on messages of this nature may put your Western Michigan University account, as well as your personal and financial information at risk.

Visit https://wmich.edu/phishing/recent-phishing to see recent examples of phishing messages.

Visit https://wmich.edu/phishing to learn more about phishing.


Network Connect application is no longer compatible
Posted by Gary Barton on May 20, 2020
VPN

The Network Connect application is no longer compatible with the WMU VPN environment. Users of the VPN are encouraged to switch to Pulse Secure.

The Software downloads section of GoWMU was updated to reflect this change. The Virtual Private Network Software files include downloads for Pulse Secure.

For more information on VPN access at WMU visit:

Please, direct questions to the Help Desk at (269) 387-4357.