Help Hub is ready to explore
Posted by Adam Newsted on September 24, 2020


Discover resources and get support for technology, teaching, and learning at Help Hub. Search for your answer or explore by role or category to learn about topics such as accounts and passwords, Elearning, Webex, W-Exchange, and other services.

Explore Help Hub


Campus antivirus software, Symantec Endpoint Protection, has been replaced by Windows Defender
Posted by Gary Barton on September 8, 2020

Symantec Endpoint Protection, an antivirus software, is no longer licensed by Western Michigan University. Windows Defender is the supported antivirus solution for WMU owned computers. Windows Defender is available for both Windows and macOS platforms. You should remove Symantec from your machines by Sept. 11, 2020.

For assistance getting Windows Defender working for WMU owned computers please contact your departmental IT staff or LAN Manager.

WMU no longer offers antivirus software solutions for personal devices. For assistance getting Windows Defender working on personal computers please visit Help Hub.


Help Hub is ready to explore
Posted by Adam Newsted on August 26, 2020

Discover resources and get support for technology, teaching, and learning at Help Hub. A joint endeavor between the Office of Information Technology and WMUx, Help Hub is a centralized space that merges resources from wmich.edu/elearning, wmich.edu/it, wmich.edu/helpdesk, and many other web pages. Help Hub makes finding the resources and information you need to succeed simple.

Explore Help Hub


Be aware of email based phishing scams hitting campus today
Posted by Dylan Ledbetter on August 13, 2020

Please be aware that Western Michigan University is currently being targeted by a phishing campaign which may result in you receiving a fraudulent message. Phishing is the fraudulent practice of sending emails to make individuals reveal personal information.

These messages may appear to come from a legitimate source and will vary in content (not limited to the following):

  • A link to “reactivate” your account or "recover" bounced messages which will prompt for credentials.
These messages are not legitimate. Taking any action on messages of this nature may put your Western Michigan University account, as well as your personal and financial information at risk.

Visit https://wmich.edu/phishing/recent-phishing to see recent examples of phishing messages.

Visit https://wmich.edu/phishing to learn more about phishing.



Qualtrics phone support changing Aug. 19.
Posted by Gary Barton on July 27, 2020

Qualtrics will be changing the way they provide phone support, beginning Aug. 19. Instead of calling the Qualtrics support number directly, you will request a support call from the Qualtrics support website, and a Qualtrics agent will reach out to you directly. Their support team is making this change to help increase account security. For more information about how to contact Qualtrics support, please visit wmich.edu/helpdesk/qualtrics.