Banner 9 Two-Factor Authentication
Posted by Gary Barton on May 13, 2019

The Banner 9 test application now requires two-factor authentication (2FA). On Monday, May 20, 2FA will be enabled and required for the Banner 9 production application. Users will use their current Banner 8 2FA authentication method to connect to Banner 9. Duo Push is the recommended authentication method when using 2FA. For more information on using 2FA visit https://wmich.edu/helpdesk/two-factor-authentication and direct questions to the Help Desk at (269) 387-4357.


Windows 7 Office applications
Posted by Connor Johnson on May 8, 2019

Windows 7 users may be unable to launch apps, such as Outlook, Word, Excel, PowerPoint and OneNote. More info: When users launch the desktop app, the user may see the template page, and then the app closes. While we work to deploy the long-term solution for this issue, affected users may work around the problem by completely exiting and reopening the Office app. Additionally, users may avoid further impact by opening the files from their saved location, rather than through the specific Office app. Current status: We’ve disabled the feature update responsible for the app crashes and confirmed that this has mitigated impact for most affected users. Additionally, we’ve completed validation of the long-term fix and are preparing to deploy it to the affected environment within the next 24 hours. Scope of impact: This issue affects any enterprise user attempting to launch Office apps on Windows 7. Preliminary root cause: A code regression was introduced through a feature update within the March 2019 Office update, which is impacting access to Office apps on Windows 7.


Scanning Services Drop Box Will Be Moving
Posted by Gary Barton on May 3, 2019

Beginning the first summer session, May 6, the scanning services drop box will be moving to the second floor of the University Computing Center, one floor up from the current location. The drop box will be located outside of the Faculty Technology Center adjacent to the computer lab. Please direct questions to the Faculty Technology Center at (269) 387-3823 or oit-scanningservices@wmich.edu. The Faculty Technology Center is open Monday through Thursday, 9 a.m. to 5 p.m. and Friday, 9 a.m. to 4 p.m.


Intermittent Educable Outages 4/30/2019
Posted by Tony Hendrix on April 30, 2019

Educable will experience intermittent outages throughout the day as technicians work on scheduled maintenance. Questions should be directed to the Help Desk at (269) 387-4357.


VPN will require two-factor authentication
Posted by Gary Barton on April 30, 2019
VPN

Starting May 15, 2019 the two-factor authenticated (2FA) VPN connection will be rolled into vpn.wmich.edu, the off-campus access point for most users. All access through that connection will require 2FA. To find out more about connecting to campus services using 2FA, please visit wmich.edu/helpdesk/two-factor-authentication and direct questions to the Help Desk at (269) 387-4357.