Changes to Technology Help Desk phone support hours
Posted by Gary Barton on September 27, 2021

The Technology Help Desk phone support hours are changing, starting Monday, Sept. 27. Phone support hours will be Monday-Friday, 8 a.m.-5 p.m., and Sunday noon-5 p.m.

Visit for more information

The Elearning login page will get a visual update on Sept. 28
Posted by Gary Barton on September 21, 2021

On Sept. 28, from 7-7:30 a.m., the Elearning login page will be getting a visual update that will bring the look of the page in line with WMU branding initiatives.

What is changing?

  • WMU logo displayed on the page
  • Fonts
  • Colors

This change is only visual. The Elearning login will continue to work as it has in the past.

Image examples:

New Elearning Login Page

Previous Elearning Login Pag

Self-Service Banner currently incompatible with Google Chrome browser
Posted by Dylan Ledbetter on September 3, 2021

UPDATE 9/8 @ 12:10 pm: Our administrators have applied a fix to Self-Service Banner, this issue has now been resolved.


Due to the most recent update to Google Chrome and Microsoft Edge, users may experience an error when trying to access Self-Service Banner links in GoWMU (Add/Drop classes, My Schedule, etc). Our administrators are actively working to resolve the issue.

As we work to address the problem, we recommend using a different internet browser to access Self-Service Banner links, such as Mozilla Firefox or Safari.

Questions may be directed to the Technology Help Desk at (269) 387-4357.

Additional safety and protection for W-Exchange
Posted by Gary Barton on August 30, 2021

W-Exchange, the email, communication, and collaborations tools powered by Microsoft 365, is getting some new safety and security features. Over the next two weeks, the Office of Information Technology will be enabling Safe Links, Safe Attachments, and an external email warning message. This added layer of protection will help identify phishing and malware attacks before they hit your inbox or file systems.

Safe Links:

  • Scans and verifies links (email, Teams, Microsoft 365 apps)
  • Rewrites and/or blocks malicious links

Safe Attachments

  • Monitors, scans, and verifies attachments (email)
  • Blocks malicious attachments

External Sender Warning

  • Notifies the email recipients of emails that originate outside Western Michigan University. It lets them know to be cautious when interacting with the message.

What does this mean for you?

Most of these changes will not be visible to you. Here are examples of notifications you may experience when viewing email, attachments, or sharing links and files within Microsoft 365 apps.

  • The website has been classified as malicious. Opening this website might not be safe.
  • Attachments have been removed.
  • Attention: This email originated outside Western Michigan University.

Need help or want to report an issue?

Submit a request in Service Hub

Prepare for in-person work with the campus resource guide for employees
Posted by Gary Barton on August 23, 2021

Faculty and staff preparing to return to campus to do in-person work should review the Return to Campus Resource Guide. The guide highlights several things you can do between now and your first day back working in-person on campus to ensure you have a productive first day.