Patron Information


The Gilmore Theatre Complex is located on the campus of WMU right next door to Miller Auditorium. When searching for online driving directions, use the following address: 2200 Auditorium Drive, Kalamazoo, MI 49006 



Free parking is available in all lots outside of the Gilmore Theatre Complex and Miller Auditorium.


Accessible seating

Seating for patrons with special access needs is available only at the Gilmore Theatre Complex box office. Notice of special access needs should be addressed when tickets are purchased so that staff may appropriately care for the patron. The Gilmore Theatre Complex is equipped with a barrier-free entrance and drop-off area. A wheelchair is available in the box office for transport from car to theatre. An elevator is available in the lobby directly past the box office. Accessible and companion seating is available in all three theatres. During the week of an event or if an event is sold out, any seats not sold to patrons requiring special access are released for general sale An elevator is available in the lobby directly past the box office. 

Late seating

Late seating is handled at the discretion of the House Manager and varies from show to show. Factors such as patron and actor safety, as well as distraction to other guests are taken into consideration. You may be held at the door and given alternate seating if you arrive late. Patrons arriving more than 30 minutes after curtain may not be admitted.


Concessions are available before and during intermission at shows held in the Williams and Shaw Theatres.

When doors open

Theatre doors open approximately thirty minutes before each performance. The Box Office and lobby open at least two hours prior to the performance.

Electronic devices

All electronic devices should be turned off inside of the theatre. If you are seen texting or otherwise engaged in communication you will be asked to leave.

Cameras and recording

By law, photography and recording of our performances is prohibited. Patrons seen taking pictures or video will be asked to leave the theatre.