Case Management Services

Many students experience difficult times during college, due to either academic or personal reasons. Common stressors include medical, mental health, personal or family crisis, illness, or injury. These life events can interfere with a student’s ability to attain their goals. Each situation is so unique, that it can be challenging to determine what next steps might be helpful. In the height of a crisis situation, a student or support person may find it difficult to sort through the resources and services that are available at Western Michigan University to assist. Talking with the case manager is a good place to start.

Students are referred to case management services by faculty, staff or other students when they have a concern regarding a student’s welfare. Students can also be self-referred to gain assistance. The goal is to avert more serious difficulties, focus on the safety of both the student and the WMU community, and help the student attain academic and personal success.

Referral process for faculty and staff concerned about a student

  1. Talk to the student to share your concerns; attempt to help the student understand that he or she could benefit from help.
  2. Inform the student that you will be referring him or her for help.
  3. Complete the online Student Concern Form or follow the link in GoWMU.
  4. The completed form will be reviewed by the case manager and appropriate staff in the office of the associate vice president for student affairs.
  5. The case manager will follow up with the student and person who has submitted the concern to determine next steps. 

Self-referral process for a student

  1. Complete the online Student Concern Form or follow the link in GoWMU.
  2. The completed form will be reviewed by the case manager and appropriate staff in the office of the associate vice president for student affairs.
  3. The case manager will follow up with the student to determine next steps.

WMU Early Intervention Team

The Early Intervention Team’s role is to focus on the well-being and safety of students within the campus community who may be experiencing difficulty or are of concern to others. The goal of the EIT is to address concerns in an expedient manner and respond collaboratively when a student is in crisis. The team meets bi-weekly to assess the students’ needs, make appropriate campus and community referrals and determine follow-up.

The Early Intervention Team is a multidisciplinary campus committee that includes the following representatives:
  • Associate VP of student affairs
  • Case manager for student affairs
  • Medical director of Sindecuse Health Center
  • Director of Counseling Services
  • Director of Disability Services
  • Director of Residence Life
  • Director of medical social work at Sindecuse Health Center
  • Director of Counseling and Psychological Services
  • Deputy chief of WMU police

Mailing address

Case Management
Western Michigan University
1903 W Michigan Ave
Kalamazoo MI 49008-5348 USA

Fax: (269) 387-2554