The Business Operations team provides a range of support services that address the needs of Western Michigan University students, faculty, and staff and that contribute to achievement of Division and University goals. Business Operations responsibilities under the Division of Student Affairs include Marketing Communications, facility space leases, financial planning, budgeting and managing central services that support operations.
Through financial and statistical analysis, Business Operations strives to provide the Vice President with the information necessary to best allocate resources in support of the programs and services offered to WMU students. The unit also works with Student Affairs departments and the University’s central business units to strengthen and improve business processes, practices and procedures.
Janice Quakenbush, CASP
Janice leads the business operations support unit and the on-going budget planning and financial monitoring for the Division. Additionally, she manages the financial aspects of many central services to support the programs and services offered through Student Affairs. Some central services include overhead activities, such as utilities and debt service. Others include facility space leases and regulated funds planning. The Marketing Communications unit also reports to the Director of Business Operations.
Nicole works most closely with auxiliary service departments. She provides overarching financial and operational support for these departments as well as for many division initiatives, such as capital projects. Nicole also serves on a number of teams across WMU.
| Chris Jager
Budget Analyst, Sr.
2419 Faunce Student Services Bldg.
Chris works most closely with the general fund departments and provides financial and operational support to these units. She also oversees division-wide processes such as the business policy and procedure manual and the graduate assistant process.
Western Michigan University
1903 W Michigan Ave
Kalamazoo, MI 49008-5348
Fax: (269) 387-2554