Common concerns: frequently asked questions by parents

To see the answers to questions in the categories listed below, click on the question icon . Use your browser's Back button to return to this page.

General Information

• How does WMU define full-time and part-time status?
• Is there a calendar available for specific semester dates?
• How can I get information on Student Aid?
• Where can I get my questions answered concerning my student's tuition/bill?
• How can my student give me access to view/pay the tuition bill?
• I have questions concerning on-campus housing, who should I contact?
• Where can I get information regarding WMU's Michigan Residency Policy?

Grades/records

• How can I obtain a copy of my student's grades?
• Our student got a grade for a class registered for but never attended; what do I do?
• What are the requirements for inclusion on the Dean's List?
• Can we get a copy of my Dean's List letter or certificate?
• Can you send Dean's List information to our hometown newspaper?

Graduation and program analysis

• What is a Degree Audit?
• Degree applications (requesting an audit)
• How can I confirm if my student is on the graduation list?
• When is my student's graduation ceremony?
• How do you order announcements, cap and gown?
• How many guests are allowed to attend the graduation ceremony?
• How long does the ceremony last?
• Will my student receive their diploma at the ceremony?
• My student is receiving two diplomas, do we have to attend two separate ceremonies?
• Where are the commencement ceremonies held?
• How do we get to Miller Auditorium?
• My parents want to attend their grandchild's graduation, but my mother is in a wheelchair. Are there accommodations for this?

Parent (authorized user) access

• Access to student academic and financial aid information.

Registration and scheduling

• Is my student registered?
• My student has become ill and will not be able to finish the semester, what do we need to do?
• My student has decided not to return to WMU, what should he/she do?
• I have paid my student's tuition and he/she has decided not to return how do I receive a refund?
• My student did not attend last semester and would like to return, what does he/she need to do?
• My student would like to take a course at WMU. What should he/she do?
• Can I register for my student?
• Why wasn't my student able to get a particular course?
• If my student needs a course and was unable to register for it, what should they do? Who can they talk to?
• What are the rules of residency for Michigan?

Transcripts

• How can I obtain a copy of my student's transcript?
• Will you fax a transcript?

Verifications

• How can I obtain a verification of my student's attendance?
• Will you fax out a verification?
• Will you verify information over the phone to a company If so what information?