Webmail Plus Frequently Asked Questions
- How do I use a screenreader with Webmail Plus?
You should select the Standard (HTML) version of Webmail Plus, which works with screenreaders much better than the default Advanced (AJAX) version. To see how to set preferences to make Standard your default when you login, please see Using Webmail Plus With a Screenreader.
- How do I login to check my email?
Webmail Plus is designed to work with an Internet browser in order to take advantage of its full collaboration capabilities. You may login to Webmail Plus by either clicking the Webmail + icon in the GoWMU tool bar or by browsing directly to webmail.wmich.edu.
- What browsers can I use with the Webmail Plus Web client?
Webmail Plus should work with all current browsers, however the developers test it using Firefox for Windows and Safari for Macintosh so those browsers are likely to be the most compatible.
- Can I still use Thunderbird, Outlook, or other IMAP clients to access my email?
You may, however the full collaborative benefits of Webmail Plus may only be taken advantage of by utilizing the Web interface.
- Can I set up a second IMAP client for my Webmail Plus account?
No, because of security issues, only one may be set up.
- Can I use Zimbra Desktop and Outlook Connector to access my email?
You can do that, however neither is supported by OIT.
- Can I forward my Webmail Plus mail to another email system?
No, because of data security and privacy policies, using filters or rules to forward your WMU email to another system is not allowed.
- Can I retract email or confirm receipt of email in Webmail Plus?
No, neither is available in Webmail Plus.
- Why is my email being delayed?
Web and IMAP clients that interface with Webmail Plus check for incoming mail at regular intervals (five minutes). If incoming mail arrives right after the check has been performed, it will not display in your content pane until the next check. Inbox in the overview pane however will be highlighted and display a new message count as soon as a new message arrives. You may then click Get Mail in the tool bar to display your messages.
- Can I change my persona or set up my email to go to another address?
No, due to security concerns, these features are not permitted in Webmail Plus.
- Can I change my Webmail Plus password within Webmail Plus?
No, Webmail Plus uses your Bronco NetID for access. To change your password, simply click the change password link on the GoWMU login page.
- Is there a quota in Webmail Plus?
Yes, all Webmail Plus users have a 10 GB quota.
- How do I see how much of my quota I've used?
Hold your cursor directly over the status gauge that is directly under your name. Note that if you are not using much of your quota, this will appear to be a plain white box.
- What is the maximum message size I can send?
The maximum message size that can be sent using the Web interface of Webmail Plus is 50 MB.
- What is the largest file size I can upload into my briefcase?
The maximum file size in the briefcase is 50 MB.
- What is the junk folder?
The junk folder is a system-generated folder that cannot be deleted. In the future, messages that PureMessage determines to be spam will be placed there. Users may also create filters to send messages there.
- How long are "junk" and "trash" folder messages retained?
Both the "trash" and "junk" folders will automatically purge any message within them after 30 days.
- My Webmail Plus folders are all in alphabetical order. Can I reorder them?
No, that option is not available. You can, however, add a numeral in front of folder name and they will then be displayed in order of the numeral you assigned them.
- How can I copy, not just move, a message from one folder into another?
Click the message you wish to copy, hold down the shift key and drag it to the new folder.
- Does Webmail Plus have address "auto-complete" or "type-ahead"?
Yes, the auto-complete feature will provide listings from both your personal and the GAL.
- Can I share my contact group lists?
Not per se. To share a contact list, you must first add it to an Address Book. Address books may be shared.
- How do we send email to a contact group list without exposing everyone's email address?
To send to a contact group list without exposing the email addresses of everyone in the list, enter the contact list name in the Bcc: field.
- Is there a limit to the number of email addresses that can be included in a contact group list?
Yes, 125. If you need a contact group list that is larger than that, you may wish to consider requesting a mailing list be created for you.
- How do I search the WMU Global Address List (GAL)?
Select Global Address List from the drop-down list in the top line of the tool bar. Enter your search string in the entry field to the left of the drop-down and click Search.
- How do I archive mail in Webmail Plus?
You do not archive using Webmail Plus as your 10 GB account capacity should be sufficient to retain items within it. You should consider deleting any messages that you do not need to keep as having large amounts of email impacts search response times.
- I have a Blackberry using the BES (Blackberry Enterprise System) server on campus. What happens to it in Webmail Plus?
Detailed instructions regarding moving Blackberry devices to a new BES will be forthcoming.
- I heard that Blackberry phones aren't supported with Webmail Plus.
Blackberry phones are supported, however iPhones and Androids work better with Webmail Plus and provide the same level of security. If you are thinking about getting a new phone, we recommend going in that direction. Don't get an iPhone though until you know that the AT&T network works well where you want to use the phone.
- What collaborative sharing is available with Webmail Plus?
With Webmail Plus you may share mail folders, calendars, briefcases, personal address books, and tasks.
- I accepted a shared access from someone; how do I remove it?
You should ask the person who shared it with you to revoke the share. To see who that is, click Preferences in the tool bar and then Sharing in the overview pane. Do not ever simply delete it. If you delete it, it removes it from the owner's account and places it in trash and they do not receive any notification that this has occurred.
- I granted a shared access to someone; how do I remove it?
To remove a share that you granted, click Preferences in the tool bar and then Sharing in the overview pane. This displays all shares, either granted by you, or accepted by others. Scroll down to the share you want to remove and click Revoke.
- How do I view a multi-user calendar?
In the calendar view, simply check all calendars to have them display as one calendar. Or, you may check the shared calendars and then select Schedule from the View drop-down.
- When I create an appointment in my calendar by dragging an email into my mini calendar or by right-clicking an email, all recipients of the original email are getting notified when I make changes to that apopintment.
When you create an appointment using one of these methods, you must remove the Attendees before you save the appointment. Please see the self-help document for more information.
- I accepted a calendar share from another Webmail Plus account. I have rights to create appointments on this calendar, however when I attempt to do so, I receive a "permission denied" error.
By default, appointments are created as private and you cannot create a private appointment on a calendar that is shared to you. Change the new appointment default to public (Preferences > Calendar > Default appointment visibility: Public) and then you should be able to add appointments.
- I use a Macintosh computer. When I set an auto-reply message and enter the End On date manually, it disappears after I Save it.
That feature is not working correctly with Macintosh computers at this time. For now, please click the down arrow and select the End On date from the displayed calendar.
- When I set an auto-reply message, how often will it send my out-of-the-office notice to wmich.edu accounts?
Once, every seven days of absence.
