Infrastructure Services

Backups

The enterprise backup system provides server based backup for timely, reliable, and cost effective storage of client data. This service is provided for server based file recovery purposes and is not designed, nor intended for archival "quick restore" of individual user files, or system based "bare metal" recovery.

See also backup agents (Bronco NetID login required). See charges.

Digital Certificates

Digital certificates are a means of proving your identity in electronic transactions and assure those using your servers that the information they receive from you is authentic. Information technology serves as the WMU clearing house for obtaining digital certificates. 

See charges.

Disaster recovery

Information technology continually updates and modifies a disaster recovery plan, and maintains a disaster recovery site, in the event of an extended outage or disaster.

There is no charge for this service.

Disk storage services

Clients in need of reliable storage, with or without the overhead or cost of a host, can benefit from IT's centrally-managed disk storage services. IT disk storage is offered in tiers (transactional, archival, co-located, etc.) and is available in SAN, networked or hybrid cloud. Please contact IT infrastructure services at oit-infrastructure@wmich.edu or (269) 387-4086 to receive more information or to schedule a consultation to analyze your needs. 

Hosting and management

Information technology provides virtualized hosting of Microsoft Windows, Linux and IBM AIX operating systems in secure, climate controlled facilities with redundant power feeds and both battery and generator-based backup power.

Infrastructure services staff are available to install, maintain, monitor and manage virtual hosts and appliances employing industry standard best practices. Dedicated hosting is also available at market cost-recovery rates.

Infrastructure managed by IT is monitored 24/7/365 using automated, high availability toolsets. Staff are on call during unattended hours. 

Some infrastructure services are available at no charge while others are fee-based, again, at market rates. Please contact IT infrastructure services at oit-infrastructure@wmich.edu or (269) 387-5468 to receive more information or to schedule a consultation to analyze your needs.

Server registration and scanning

Servers that administer or share resources to multiple clients in a distributed network must be registered in order for the server to have Internet access through the WMU firewall.

As part of the server registration process, all registered servers will be scanned, at minimum, on a quarterly basis, for network vulnerabilities. These scans are designed to help information technology staff identify and remediate any known vulnerabilities that may interrupt service to the WMU network environment.

See also server registration. There is no charge for this service.