Philosophy of Care

Patient confidentiality

The Western Michigan University Unified Clinics protects the confidentiality of patient’s health information, as required by law and the professional codes of ethics. Every individual at Unified Clinics has the responsibility to protect the confidentiality of patient’s health information. All patient’s health information, including but not limited to, paper, verbal or electronic data, contained in a patient record or stored in the computerized database is confidential and shall not be discussed with individuals not directly involved in the care of the patient.

Unified clinics patient privacy notice

Duty to report

We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards related to Unified Clinics business practices, property or financial resources have occurred.

If an employee has any reason to know of or suspect any violation(s) of the law by the Unified Clinics, or its employees, whether or not related to Medicaid or Medicare fraud and anti-kickback statutes and regulations, reporting those potential violations is guided by the following.

  • In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third party hotline provider, EthicsPoint. The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.

Healthcare fraud and abuse

If you suspect a Unified Clinics employee or clinical provider of committing healthcare fraud or abuse, please report it by contacting one of the following.

You may also mail a report of healthcare fraud and abuse to:

Carol Sundberg, Director and  Corporate Compliance Officer 
Unified Clinics
Western Michigan University
1903 W. Michigan Ave
Kalamazoo MI 49008-5361 USA

HIPAA

For issues concerning HIPAA Compliance, please call (269) 387-7038.

You may also mail a concern to:

Unified Clinics
Western Michigan University

1000 Oakland Dr
Kalamazoo MI 49008-5361 USA

Protective services for adults or children

For issues concerning adult or child protective services, please call (855) 444-3911 any time day or night. This toll-free phone number allows you to report abuse or neglect of any child or adult to the Michigan Department of Human Services.

WMU reporting

Western Michigan University reporting hotline