To receive a credit note for books ordered from MIP and returned to MIP, customers must follow these procedures:
Return books to:
Medieval Institute Publications
Western Michigan University
1903 W Michigan Ave
Kalamazoo, MI 49008-5432
Returned books cannot be accepted before 30 days or after 6 months from the invoice date. The books must remain in their original shrink-wrapping and be in fit state for resale in order to receive credit.
Exceptions apply where the books received are due to our error, or books received are damaged or defective. In these cases, kindly return the books as soon as possible.Where the books were sent in error, or were damaged or defective, please contact Cynthia Seedorff firstname.lastname@example.org to receive MIP's courier account number, so that MIP bears those costs.