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ResNet Frequently Asked Questions

1. Who can connect to ResNet?
2. How much does ResNet cost?
3. What do I need to be able to get ResNet?
4. How do I get connected?
5. Who can I contact for troubleshooting or questions?
6. Do I need an IP address?
7. Do I need to re-register if I move to another room or building?
8. Can I connect my gaming device?
9. What about wireless?
10. What if I don't know how to install an Ethernet card?
11. What if I run an operating system such as Linux or Sun Solaris?
12. What is the limit to bandwidth usage for my ResNet connection?

1. Who can connect to ResNet?
Only those living in WMU residence halls, and WMU-owned apartments, may connect to ResNet.

2. How much does ResNet cost?
All rooms are connected to ResNet, the high-speed residential computing network at WMU. The charge for this service is included in the room and board fee.

3. What do I need to be able to get ResNet?

• A WMU Bronco NetID account.
• An Ethernet Network Interface card (NIC).
• An Ethernet cable (see below).
• A Web browser, such as Chrome, Firefox, Safari or Internet Explorer, that is already installed on your computer.
• If you have an Apple computer, the instructions for connections vary by model. Please call the Help Desk for configuration.

4. How do I get connected?

• You must have an installed Ethernet card and a standard Ethernet cable.
• Hubs may be used. Routers and access points may not be used.
• Turn on your computer and run a Web browser. You will be automatically taken to the ResNet registration page where you register your device. If the Registration Page does not appear, please contact the Help Desk at (269) 387-4357 (387-HELP) for troubleshooting.

5. Who can I contact for troubleshooting or questions?

Help Desk and Mobile Help Desk

• Hours: Monday-Friday, 8:00 a.m. - 10:00 p.m.; Saturday, Closed; Sunday, noon - 10:00 p.m.
• Telephone: (269) 387-4357, option 1
• Username and password questions
• Internet access troubleshooting
• Software troubleshooting
• Internet setup

6. Do I need an IP address?
Yes, but the IP address will be automatically assigned each time you connect, after you have registered your computer. No action is required on your part.

7. Do I need to re-register if I move to another room or building?
No. The only time you would need to re-register is if you purchase a new computer, or the semester/session changes. If you sell your old computer, be sure you de-register your old system and have the new owner register in their own name. If you do not, they may continue to use your registration and you will continue to be billed for the charges. Each system is automatically de-registered at the end of each semester/session. You must re-register when you return for the next semester/session.

8. Can I connect my gaming device?
Yes, you may connect gaming devices such as XBox,360, Nintendo DS, Nintendo GameCube, Nintendo Wii, PlayStation 2, PlayStation 3, and PSP. but because of WMU's network access program used in WMU residence halls, your Xbox will have to be manually added to the authorization file. Go here for further instructions on connecting a gaming device.

Please note, router, access points , or combo router/access point may not be connected to ResNet.

9.What about wireless?
Besides the wired jacks in each room, wireless is also available at Western View apartments and in the valley residence halls. It is anticipated to also be available in individual rooms in the other campus residence halls for fall 2012. Wireless is available in the public areas of all residence halls.

10. What if I don't know how to install an Ethernet card?
Most computers sold today come with an Ethernet card already installed. If your's did not, you can contact the Help Desk, who may be able to walk you through it.

11. What if I run an operating system such as Linux or Sun Solaris?
We support Windows, Mac and Linux operating systems. Other operating systems, may be compatible although we do not provide service or support.

12. What is the limit to bandwidth usage for my ResNet connection?
There isn't a set limit, per se, however if your usage is excessive you will receive a notication letter from WMU. See Digital Millennium Copyright Act Violations and File Sharing Safety Precautions for more information.