Faculty and Staff Phone Orientation

Analog Phone Instructions

  • Campus extensions may be dialed using the last five digits of the telephone number, e.g. 7-1000
  • ¬†Local calls - dial 9 + number
  • Long distance (service has to be activated on phone) - dial 9 + 1 + area code + phone number
  • International calls (service has to be activated on phone) - dial 8 + 011 + country code + city code + local number
  • 800 numbers - dial 9 + 1 + 800 + seven digits
  • To transfer - touch tap or transfer, dial five-digit number, announce transfer, hang up.
  • To reconnect - if station is busy or no answer, touch tap
  • Three way conference - touch tap or conf, dial second party, touch tap
  • Hold - touch tap or hold, dial *1, to return to caller, replace handset
  • Forward all calls - lift handset, dial *7 + station number, hang up. To cancel, dial #7
  • Forward busy or no answer - lift handset, dial *4 + station number, hang up. To cancel, dial #4

VoIP phone instructions

Voicemail

Order voicemail by contacting your service representative.

To set up your new voicemail box:

  • Dial 7-4000
  • Enter your temporary 5-digit password
  • Choose and input your permanent 5-15 digit password (zero cannot be the first digit)
  • Follow the recorded prompts to record your name and personal greeting
  • Hang up telephone
  • Pick up handset, dial *4, then 74000 and hang up

To retrieve messages:

  • Dial 7-4000 on campus, or (269) 387-4000 from off campus
  • Enter your password if calling from campus or # and your 5-digit phone number followed by your password if calling from off campus
  • Your messages will begin playing