Analog phones are the standard touch-tone phone that are typically provided in WMU faculty and staff offices. There are two types to choose from:
Single line +
This telephone has only one line. This type of phone allows speed dial for programming of phone card numbers, and includes a "hands free" or speaker phone feature as well as a message waiting light for voicemail and a flash or tap key. The flash or tap key is used to access and control a variety of telephone functions, like hold, callback, forward all, etc. There is no caller ID function for a single line phone. This phone utilizes an analog signal.
Two types of multi line phones are available, 8 line and 16 line. These phones use a digital signal and can hold up to 8 or 16 different lines, respectively. Included features with both types of multi line phones are hold, recall, 3-way conference calling, redial, speaker phone and hold. The 16 line phone also comes with 16 programmable speed keys. Both multi line phones also include a caller ID function.
Voice over IP phones
VoIP phones utilize existing ethernet connections. As new buildings are built on campus, or areas remodeled, telephones are being replaced with new VoIP phones. Only the Cisco VoIP phones provided by the Office of Information Technology will work with WMU's ethernet connections.
The University has a long-term goal of eventually replacing all office phones with VoIP phones which offer enhanced services compared to the old analog phones. Since VoIP phones use the existing ethernet infrastructure, the University will see a long term savings in no longer having to support a separate multi-million dollar phone system.