Who is authorized to request long distance services on departmental telephone lines?
Each dean or department head will appoint a Long Distance Coordinator who will be authorized to initiate, access, review, and approve long distance charge activity for the department. Once this individual has been identified by the dean/department head, OIT will then provide the necessary forms and details to initiate these services.
What is the long distance rate?
For current long distance rates, contact the CenturyLink helpline at (248) 327-3327.
Does this new service include international calling? If so, what are the rates?
Yes, Long Distance Coordinators may request international calling on the "Long Distance Service Request" form. Current rates may be obtained by calling the CenturyLink helpline at (248) 327-3327.
After I submit the Request for Long Distance Activation, how long will it take for the service to be available?
Seven to ten business days from receipt of the request.
Is it mandatory that we initiate long distance service on our departmental lines?
It is not required that long distance service be activated on any or all departmental lines. Calling cards may continue to be used if you so desire.
How does the billing process work?
Long Distance Coordinators will receive an email notifying them that the department long distance invoice is available online. They may then login to the site and review, print and pay their monthly invoice. This invoice will provide detailed call information including long distance minutes used, charges assessed against specific phone lines, etc. Monthly invoices will be available online as early as the second week of each month. Payments may be submitted via a University procurement card or other online payment method.
Who do I contact if I have billing questions?
Please contact the CenturyLink helpline at (248) 327-3327.
Who do I contact if I have service questions regarding long distance?
You may send an email to LD-request@wmich.edu, or contact your customer service representative.
Is there an installation or activation charge for this service?
No, the Office of Information Technology provides this service at no charge.
As the Long Distance Coordinator for my department, what can I do online?
How do I change a phone line from (long distance) restricted to unrestricted, or vice-versa?
The departmental Long Distance Coordinator should submit another Long Distance Service Request.
Can I request long distance activation on my fax machine?
Yes. The process is the same for telephone or fax lines.
Can I activate long distance on a 386-XXXX telephone number?
386 prefix numbers are only available on west campus and cannot be dialed-into from off campus, therefore, they are not eligible for direct dial long distance service. If you wish to have long distance service on a telephone unit that utilizes only a 386 prefix, you will need to contact your customer service representative and request a new telephone number.
