Responsibilities

Administrative

  • Departmental payroll
  • Departmental travel
  • Communications
  • Departmental websites
  • Marketing
  • University IT security education program

Applications support

  • Database applications
  • Financial applications
  • GoWMU 
  • Miscellaneous enterprise applications
  • Student Information System
  • Web development applications

Business office

  • Accounts payable and receivable
  • Bookkeeping/account reconciliation
  • Budget development/control
  • Contracts
  • Financial project planning
  • Purchasing
  • Technology grant administration

Communication and collaboration

  • Elearning
  • Email
  • Microsoft site licenses
  • Secure Survey
  • SharePoint
  • Telecommunications
  • Web conferencing


Customer support services

  • Antivirus support
  • Classroom technology support
  • Computer labs
  • Conference room technology
  • Desktop support
  • Faculty technology support
  • Hardware and software support
  • Help Desk
  • LAN admin

Educational technology services

  • DCP
  • EduCABLE
  • Instructional support
  • Media services
  • Multimedia
  • Video production


Infrastructure services

  • Backups
  • Cable network
  • Contract negotiations
  • Data center
  • Data network
  • Disaster recovery
  • Microsoft system center
  • Network support
  • Research liaison
  • ResNet
  • Scanning services
  • Servers and VMs
  • Wireless 

Project management

  • Information technology service management
  • Policies
  • Portfolio management
  • Program management
  • Project management
  • Product review
  • Strategic planning


Security and privacy

  • Active directory authentication
  • Anti-virus and malware protection
  • Digital certificates
  • Identity management
  • Kerberos authentication
  • LDAP directory services
  • NESSUS server scans
  • Security incident response
  • Shibboleth federated identity