Techniques of controlling quality in manufacturing systems. Topics include organization of quality, methods of measurement, and basic statistical tools. NOT FOR ENGINEERING CREDIT.

Prerequisites & Corequisites: Prerequisite: STAT 2160 or 2600 or IME 2610.

Credits: 3 hours

Lecture Hours - Laboratory Hours: (3 to 0)

1. Basic electronic communication skills; word processing, electronic spreadsheet, internet access, E-Mail
2. Working knowledge of descriptive statistics, mean, variance, graphical display methods, probability (STAT 2160, 2600, or equivalent)
3. Working knowledge of inferential statistics; estimation, hypothesis testing, regression (STAT 2160, 2600, or equivalent)

1. Understand the fundamentals of quality and the methods used to control quality (a,b)
2. Be able to select and apply fundamental quality improvement tools including flowcharting, cause & effect diagrams, and Pareto analysis (a,b,f).
3. Comprehend the concept of statistical process control and be able to set up and interpret both variable and attribute control charts (a,b,f).
4. Be able to understand and apply lot-by-lot sampling (a,b,f).
   
5. Understand the concept of reliability and be able to calculate the reliability of a system of components (a,b,f).
6. Comprehend the concept of quality costs, be able to categorize costs and analyze results (a,b,f).
7. Be cognizant of ISO-9000 and the various quality standards in existence. (a,b,f,k)
8. Realize the importance of quality in current society and its role in manufacturing and service operations (j).
   

Letters in parentheses refer to ABET TAC Criterion 2, categories a-k

Objective 1

Become well versed with the fundamentals of quality and how to control it [1,4, 5].

Objective 2

Know how to apply fundamental tools to improve quality [1, 2, 4, 5].

Objective 3

Set up and interpret variable and attribute control charts [2, 3, 4, 5].

Objective 4

Apply lot-by-lot sampling for acceptance of material [4].

Objective 5

Calculate the reliability of a system of components [4].

Objective 6

Comprehend the concept of quality costs, [ ].

Objective 7

Become familiar with the application of the ISO-9000 standards [1, 4, 5].

Objective 8

Understand the importance of quality in manufacturing and service operations [1, 4].

Numbers in brackets refer to the method of evaluation as listed in the previous section

Besterfield, Dale H., Quality Control, (Upper Saddle River: Prentice Hall,
Eighth Edition, 2009

Dr. David M. Lyth
Industrial and Manufacturing Engineering
Western Michigan University
E-222 Parkview Campus
Kalamazoo, Michigan 49008-5336
Phone: (269) 276-3368
Email: david.lyth@wmich.edu