IME 3280 – Quality Assurance/Control

Instructor:

Leonard R. Lamberson, Ph.D., Professor - Department of Industrial and Manufacturing Engineering; ASQ Certified Quality Engineer (CQE)

Catalog description:

Techniques of controlling quality in manufacturing systems. Topics include organization of quality, methods of measurement and basic statistical tools. NOT FOR ENGINEERING CREDIT. Prerequisites: MATH 2160 or MATH 2600 or MATH 3660.

Prerequisites by topic:

1. Basic electronic communication skills; word processing, electronic spreadsheet, internet access, email
2. Working knowledge of descriptive statistics, mean, variance, standard deviation, graphical display methods, probability, confidence intervals (MTH 216, 260, or 366)
3. Working knowledge of inferential statistics; estimation, hypothesis testing, regression (MTH 2160, 2600, or 3660)

Textbooks:

1. Besterfield, D.H.; Quality Control, 7 th Ed., Prentice-Hall, 2001, ISBN 0-13-025668-4.
2. Course pack – a required reading list of articles will be handed out in the second week of class and will also be made available from www.XanEdu.com.
3. MINITAB , Version 14, MINITAB, Inc., 3081 Enterprise Drive, State College, PA, 16801. MINITAB is available for use in the CAE Center, Parkview Campus. You do not need to purchase this software. Also, older versions will work fine. However, the student version does not have all of the options we will be using.

Course objectives:

1. Understand the fundamentals of quality and the methods used to control quality (a,b).
2. Be able to select and apply fundamental quality improvement tools including flowcharting, cause & effect diagrams, and Pareto analysis (a,b,f).
3. Comprehend the concept of statistical process control and be able to set up and interpret both variable and attribute control charts (a,b,f).
4. Be able to understand and apply lot-by-lot sampling (a,b,f).
5. Comprehend the concept of quality costs, be able to categorize costs and analyze results (a,b,f).
6. Be cognizant of ISO-9000 and the various quality standards in existence. (a,b,f,k).
7. Realize the importance of quality in current society and its role in manufacturing and service operations (j).
8. Acquire the knowledge to successfully pass the Certified Quality Engineer examination as given by the American Society for Quality (www.ASQ.org).

Letters in parentheses refer to the ABET-TAC criteria.