Office of Information Technology

Help Desk Customer Satisfaction Survey

Dear Customer,

As the manager of the OIT Help desk, I want to thank you for giving us the opportunity to serve you. Please help us improve the Help Desk by taking a couple of minutes to tell us about the service that you have received thus far. We appreciate your business and want to make sure we exceed your expectations.

Sincerely,
Edward A. Kluk
Help Desk Manager

The consultant that assisted you:

Agree

Disagree

Quickly Identified The Problem

Was knowledgeable and competent

Helped you understand the cause and solution to the problem

How did you contact the Help Desk?
About how long did it take to get this problem resolved?
About how long did you have to wait before speaking to a consultant?
How many times did you contact the Help Desk before the problem was corrected?

Satisfied

Dissatisfied

Overall how satisfied are you with your Help Desk experience?

Overall how satisfied are you with the consultant's courtesy and professionalism?

Optional Information:

In order to better serve future customers or to contact you, please provide your Trouble Ticket Number:

Please check the box if you wish to be contacted reguarding your visit to the Help Desk

Please use the space below to provide any additional comments: