Filing Claims

If you would like Sindecuse Health Center to bill your insurance, download and complete the Patient Insurance Information form in advance and bring it along with your current insurance and pharmacy cards to your appointment. We will submit claims to all participating insurance plans and the charges will not be transferred to your Western Michigan University student account until an Explanation of Benefits is received from your insurance company. After receiving the EOB, any amounts designated by your plan as patient responsibility, such as co-pays, deductibles, non-covered services, supplies or braces will be transferred to your University account.

For specific plan coverage and reimbursement information, it is best to call your insurance carrier using the phone number found on your insurance card.

HMO insurances, such as Blue Care Network, require the patient to obtain approval from their primary care doctor prior to services being performed.

A list of insurance plans we participate with is located at the Insurance Participation page.

If you do not have any insurance coverage, you may be interested in purchasing coverage provided through Aetna, the WMU-sponsored Student Health Insurance Plan.

Laboratory services

Some laboratory services, such as cultures and pap smears, are sent to Borgess Laboratory. If provided at the time of your visit, Sindecuse sends your insurance information to Borgess and they bill accordingly. You may receive a separate bill from Borgess depending upon their participation with various insurance companies.

If you have further questions, please call our insurance department at (269) 387-4303.