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Candidate:
Joseph R. Sasson
Degree
of: Doctor of Philosophy
Department: Psychology
Title: The Comparative and Contributive Effects of Process
and Human Performance Improvement Strategies
Committee:
Dr. John Austin, Chair
Dr. Alyce Dickinson
Dr. Richard Malott
Dr. Damodar Golhar
Date:
Thursday, February 12, 2004 11:30 am - 1:30 pm
3715 Wood Hall
Abstract:
Organizational leaders know that the success of their organization depends
on the organization’s ability to either produce better products,
or produce equally good products at a lower cost to consumers. Interventions
aimed at improving organization performance stem from two primary perspectives.
One perspective is to change system factors (i.e., equipment and processes)
and the other perspective is to change human performance factors (i.e.,
performance specifications and behavioral consequences). The current
study sought to evaluate the comparative and contributive effects of
process improvement techniques and human performance improvement techniques
using a simulated work task with 48 college undergraduates as participants.
The results indicate a main effect associated with a change in work
process (i.e., a supposed streamlining of the work process) and a main
effect of a behavioral intervention package. The largest effects were
observed when a process change was implemented in combination with a
behavioral intervention package. The implications and value of using
a combined approach are discussed, and topics for future researchers
in this field are presented.
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