Candidate: Eugene H. McKay, III

Degree of: Doctor of Philosophy

Department: Public Affairs and Administration

Title: Student Satisfaction With Michigan Community College Distance Education Courses

Committee:
Dr. Barbara S. Liggett, Chair
Dr. Matthew S. Mingus
Dr. Alan G. Walker

Date: Wednesday, November 5, 2003 10:00 am - 12:00 pm
East Walwood Commons Conference

Abstract: Distance education courses offered by community colleges and other higher education institutions are becoming popular options for students who seek a more convenient method to obtain a college education. Community colleges are actively expanding their offerings of distance education courses, both nationally and in Michigan. Yet minimal research has been conducted on a large scale to discover the factors which contribute to satisfaction with distance education courses at community colleges.
This study consists of a cross-sectional survey of over 6000 Michigan community college students in Michigan, who completed a distance education course during the fall semester of 2003. Sixteen of Michigan's 28 public community colleges participated in the study. Over 1200 students responded to the survey, and the key factors related to student satisfaction include the amount of information learned, instructor feedback and interaction, student satisfaction with the technology, and the final grade received. Some demographic and other factors were also found to be statistically significant.

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