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Build
Your Custom Profile
Our approach uses a
culture profiling technique to provide a visual snapshot of your
culture and its subcultures. We work with you to build custom scales
to measure organization-specific issues. Two of the most common
custom measures include features of your facility's built environment
and a Culture Strength Scale based on your organization's unique
values and practices.
Your organization's culture is unique. There are some cultural aspects
that can be compared with other organizations, but the best benchmark
is your own organization. Our comprehensive report shows all the
individual measures, but the true value is in the integration of
these measures into a set of action plans that flow with the existing
initiatives. Custom scales ensure that what's important to your
organization is included in the measurement.
Get
the Stories
"Stories," or critical
incidents are collected from stakeholders that you identify. These
can include employees, physicians, patients, even family and visitors.
These stories supply rich information concerning how your culture
truly operates. In combination with the culture profile and the
custom scales, the cultural stories provide targeted information
to design effective change and improvement initiatives.
Numbers on a scale can't drive change in the same way as a set of
incidents describing the specifics of patient care. Analysis of
critical incidents provides an entirely new opportunity to learn
about your organization from the bottom-up, rather than solely from
predetermined scale questions.
Take
Action
Often, organizations take action based on some comparison of their measures to a set of benchmark measures. Armed with specific incidents about your organization's culture, effective action plans flow logically and integrate into existing change processes.
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