• Login to E-learning
• System configurations
• Browser setup
• Trouble shooting
• Downloads
• Faculty support
• Student support
• Online courses
• Scheduled Downtimes

Related Files: 

Blackboard E-learning Problem Report Form

• Can't attach or upload files (run Java Cert)
• Can't download a file (for example a Powerpoint or Word file)
  
• Can't send an e-mail message or respond to a threaded discussion topic
• Can't take a quiz (or check Java Cert, IE 8.0 will NOT work)
• Session Already Running Message
• Session Expired Message
• Missing Course Link
• Section Not Available Message
• Missing Course Content
• Problems with Video/Audio files

If you are a student, it is very important that you include a contact e-mail address and phone number. If you are having problems with a specific course please include the name of the instructor.

Pleasse report the time the problem occurred. This is important for quiz and assignment dropbox problems, dropped connections, slow system response, or unexpected system exceptions.

Some E-learning problems are related to the node you are logged into. Please enter the node if you know it. A link is provided below to deterime this info.

Please fill out the form as completely as possible.

WebCTManagedNode		WebCTManagedNode (if your e-learning window is still open, click here to determine what node you are attached to).
*First Name
*Last Name
*WMU E-mail Address		(note: please supply your WMU e-mail address)
*Bronco Net ID		(this is the username used to login to GoWMU, e.g. j0smith, xyz1234, etc)
*WIN number		(9 digit number)
Your Phone Number		(please use a local phone # if possible)
Approx. Time Problem Occured		am pm Please include for reporting quiz and assignment problems, dropped connection, slow system response, etc.
Computer Information		My own computer   A lab computer
		If you are using a lab computer what lab and what station #?
Connection type		At Home or At Work: Dialup    DSL      Cable On WMU Campus or Regional Center: Wireless ResNet   Computer Lab
*Course		(e.g.CHEM-1120)
*Instructor
		Problem Description *
		Please enter the first four letters of the following: K F P G T M

Student Assistance
OIT Help Desk Hours
269-387-HELP

Fall/Spring Terms
Mon-Fri:
  8:00 am to 10:00 pm
Saturday:
  noon- 4:00 pm
Sunday
  noon-10:00 pm

Summer I & II Terms
Mon-Fri:   
   8:00 am - 5:00 pm
Saturday: Closed
Sunday:   Closed

Faculty Assistance
FTCenter Hours
269-387-6958

Monday-Thursday
    9:00 am - 5:00 pm
Friday
    9:00 am - 4:00 pm