E-learning Support

Session Already Running

Frequently Encountered Problem

When I try to access E-learning, I receive an "Error: Session Already Running." Message

You cannot have more than one Vista window open at a time. E-learning writes and updates cookies on your computer during your session. If you fail to logout properly, these cookies are not updated correctly and when you try to login again, E-learning thinks you already have a session running. Always click the logout link before closing an e-learning window!

Try closing all browser windows and quitting the application and logging in again.
Clear your cookies. Clear your browser cache.
Try using a different browser.
IF ALL ELSE FAILS try rebooting.

Usually, one of the items above solves this problem. Here are some additional things that might affect seeing the "Session already running" message.

This message can be caused by third-party search toolbars such as Google, Yahoo and others. Removal of all such toolbars will usually rectify this error. On Windows you can remove them from Control Panel>Add/Remove software.
You may have spyware and/or a browser hijacker on your computer that is causing your problem. Download and run Ad-Aware/Spybot to remove any suspected spyware.
Make sure that you have your browser and plug-ins correctly configured. Also make sure you have all the right browser components including Java 1.5 (or 1.6 if you are using Microsoft Vista)
Do not access E-learing from a bookmark or your Favourites list. The reason for this is that any changes in the E-learning configuration since you bookmarked it may cause your browser to report this error.

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Student Assistance
OIT Help Desk Hours
269-387-HELP

Fall/Spring Terms
Mon-Fri:
8:00 am to 10:00 pm
Saturday:
noon- 4:00 pm
Sunday
noon-10:00 pm

Summer I & II Terms
Mon-Fri:
   8:00 am - 5:00 pm
Saturday: Closed
Sunday:   Closed

Faculty Assistance
FTCenter Hours
269-387-6958

Monday-Thursday
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Friday
    9:00 am - 4:00 pm