Supervising and Coaching Student Employees

Once a student is hired, the employing department provides training and support. Below is a checklist of actions to help guide this ongoing process.

  • Set expectations for work hours, professionalism, confidentiality, dress, etc.
  • Provide student a job description, direct supervisor and space for belongings
  • Identify job duties, samples, directions or others supporting documents
  • Encourage student feedback; ask for input and expect to provide the same
  • Evaluate the student’s performance 1-2 times per year
  • Provide a safe, inclusive environment for the student to perform at their best

Recognition   

Research shows recognition is the highest form of motivation on the job, even more than income. Supervisors are expected to provide appropriate recognition for work well done by students and regularly provide feedback when work falls below expectations. The campus celebrates the work of student employees annually during Student Employment Week in February. In addition, supervisors may nominate individual students for the annual Student Employee of the Year recognition. All nominated students receive a certificate. Students may also nominate their supervisor for an annual recognition. 

Performance Problems

Supervisor Responsibilities:

Student employees must perform their job as expected by the supervisor. Explicit expectations should be provided to the student upon hire and reinforced on a regular basis. Students need to be given clear direction on changes needed to improve performance. When action is needed, supervisors follow these levels of direct action: provide a verbal warning, a written warning, and - if necessary - dismissal or termination. Supervisor support for this process is available through Career and Student Employment Services or Human Resources. Supervisors are encouraged to address problems when they occur to reduce escalation.  

Student Responsibilities:

Students are afforded due process and can protest a termination. This is done by contacting Career and Student Employment Services. Depending on the situation, a meeting between the parties may be needed. Student employees (with the exception of teaching assistants) are not represented by a union.

Additional resources for supervisors and students are Office of the Ombudsman, Human Resources, Office of Institutional Equity, or Student Conduct.

Support for Non-Work Issues

Referral process for faculty/staff concerned about a student:

  1. Talk to the student to share your concerns; attempt to help the student understand that s/he could benefit from help.
  2. Inform the student that you would like/will be referring her/him for help.
  3. Complete the online Student Concern Form or follow the link in GoWMU.
  4. The completed form will be reviewed by the case manager and appropriate staff in the office of the associate vice-president for student affairs.
  5. The case manager will follow up with the student and person who has submitted the concern to determine next steps.

Self-referral process for a student:

  1. Complete the online Student Concern Form or follow the link in GoWMU.
  2. The completed form will be reviewed by the case manager and appropriate staff in the office of the associate vice-president for student affairs.
  3. The case manager will follow up with the student to determine next steps.