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Frequently Asked Questions

for Accounts Receivable and Cashiering

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Payment Questions

Q. What methods of payment does the University accept?

Answer WMU accepts payments by electronic checking or savings on the web. Credit and debit card payments can be made only online and are subject to a convenience fee of 2.75 percent or $3, whichever is larger. Students can log in at http://gowmu.wmich.edu using your Bronco NetID and password and select the Payment and Account Information channel. Authorized users may make payments at https://wapps.wmich.edu/authuser .

Payments by mail can be made by check. Payments can be made in person at Bronco Express with cash or check. No credit or debit card payments are accepted by mail or in person.

International wire transfers can be processed through our partner peerTransfer using this website at http://wmich.peertransfer.com.

Q. What credit or debit cards can I use for payment on my student account?

Answer WMU uses a third party credit card processor, Touchnet, to process credit and debit card payments. Touchnet accepts American Express, Discover network, MasterCard and Visa credit and debit cards. A convenience fee of 2.75 percent or $3, whichever is larger is charged by Touchnet to process the transaction. Credit card payments on student accounts can only be made online.

Students login in at http://gowmu.wmich.edu using your Bronco NetID and password and select the Payment and Account Information channel using your Bronco NetID and password. Authorized users may make payments at https://wapps.wmich.edu/authuser.

Q. Where can I drop off payments on campus?

Answer The Bronco Express (BEST) office is located on the ground floor in the Bernhard Center, room G09. You may make payments with checks or cash in person, Monday, Tuesday, Thursday, Friday 8:00 am to 5:00 pm, Wednesday 10 a.m. to 5 p.m. For your convenience there is a payment drop box located in the BEST office.

Q. Where do I mail my payment?

Answer Payments with coupon:

  • Send your semester/session check and payment coupon in the envelope provided with the invoice. No credit or debit card payments are accepted by mail and must be made on the web.

Payments that are sent priority mail, overnight, or without a coupon:

  • Should not be sent to the address on the payment envelope. These payments should be sent with the Western Identification Number (WIN #) on the check or money order to:

    WMU Cashiering Office, 1903 West Michigan Ave, Kalamazoo, MI 49008-5282

The address on the envelope is a post office box and therefore, unable to accept these deliveries. Please allow 5 days for mailing and processing. (See Miscellaneous Questions section for instructions on finding your WIN #)

Payments using more than one payment method:

  • Multiple payment methods should not be sent to the address on the payment envelope. These payments should be sent with the Western Identification Number (WIN #) on the check or money order to:

    WMU Cashiering Office, 1903 West Michigan Ave, Kalamazoo, MI 49008-5282

Q. Can I make payments over the phone?

Answer We do not take payments over the phone. You can make payments on line, by mail or in person.

Q. Can I pay a specific charge?

Answer Yes, any outstanding charges for Campus Apartment rent, Children’s Place or health center may be selected individually and the payment made will apply to the selected charges.

Q. Can I send multiple students' payments on one check?

Answer Yes, as long as you include the Western Identification Number (WIN #) with the amount for each one and the payment is sent to the Cashiering office at: WMU-Cashiering Office, 1903 West Michigan Avenue, Kalamazoo, MI 49008-5282. Semester/session payments sent with the coupon in the envelope provided should not include more than one student's payment per check. (See the Miscellaneous Questions section for instructions on finding your WIN #).

Q. Can I send a postdated check?

Answer No, the check will be processed the day it is received and would be rejected by the bank. We do not hold postdated checks for processing later.