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Frequently Asked Questions

for Accounts Receivable and Cashiering

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Billing Questions

Q. What are the rates for tuition and fees?

Answer Tuition and fees can be found at http://www.wmich.edu/registrar/tuition/index.html.

 

Q. When will I receive a semester Tuition and Fees and Residence Hall invoice?

Answer A semester invoice is sent to all students who are registered for classes approximately one month prior to the beginning of the semester. The semester invoice will include the tuition, fees, room and board, pending financial aid, and class schedule for the semester. The tuition is due the first day of the semester.

If a student is not registered when the invoices are sent, their monthly statement on the web will reflect their charges, payments and pending financial aid. You will receive notification via email when your statement is available on line. Using your Bronco NetID and password you can view your statement at http://gowmu.wmich.edu in the Payment and Account Information channel. You may also assign authorized users to receive email notification and access your account information. The monthly statement will not include your class schedule. Students can view their class schedule at http://gowmu.wmich.edu in the My Self Service channel. You will need your Bronco NetID and password.

Using their Bronco NetID and password students can check their account balance at http://gowmu.wmich.edu in the Payment and Account Information channel. Parents that are authorized users may make payments at https://wapps.wmich.edu/authuser.

Q. What address will my semester Tuition Fees and Residence Hall invoice be mailed to?

Answer The semester Tuition Fees and Residence Hall invoice is mailed to the permanent address. You can view the local and permanent address the University has on file for you and make any changes.

Q. Will I receive a new tuition invoice if I drop, add, or register after the initial billing date?

Answer No, You will NOT receive a revised Tuition Fees and Residence Hall invoice. Using your Bronco NetID and password you can obtain your account balance at http://gowmu.wmich.edu in the Payment and Account Information channel.

Using your Bronco NetID and password your monthly statements can be accessed at http://gowmu.wmich.edu in the Payment and Account Information channel. The most recent monthly statements are available after the 15th of each month. The statement will reflect the previous balance, charges, payments, accepted financial aid, and balance due. The monthly statement will not include the class schedule. Students can view their class schedule online.

Q. What happens if I lose my semester Tuition Fees and Residence Hall invoice?

Answer Using your Bronco NetID and password you can verify your account balance at http://gowmu.wmich.edu in the Payment and Account Information channel.

Q. How do I obtain my most recent monthly statement?

Answer Using your Bronco NetID and password your monthly statements can be accessed at http://gowmu.wmich.edu in the Payment and Account Information channel. The most recent monthly statements are available after the 15th of each month. The statement will reflect the previous balance, charges, payments, accepted financial aid, and balance due. The monthly statement will not include the class schedule. Students can view their class schedule online. You may also assign authorized users to receive email notification and access your account information. Monthly statements are NOT mailed to enrolled students. A monthly statement will be mailed to non-enrolled students.

Q. What happens if I don't pay my account balance on time?

Answer If you do not pay your account balance on time a hold may be placed on your account which may prevent you from registering for classes, the ability to obtain a transcript or diploma. You may also be subject to service charges of 1.5% monthly (18% annually). If your account is sent to a third party collection agency for non-payment, you will be responsible for any collection fees which may be based on a percentage at a maximum of 39% of the debt, and all costs and expenses, including reasonable attorney's fees, we incur in such collection efforts.

Q. How do I change my address?

Answer You can view the local and permanent address the University has on file for you and make any address changes by logging into GoWMU with your Bronco NetID and password. Go to:

  • "My Self Service:
  • select "View/Update My Personal Information"

It is important the University has the correct address for mailing the tuition invoice, refund checks and any other correspondence.

Q. What do I need to do if my employer, sponsor or some other agency is paying my tuition?

Answer Western Michigan University (WMU) participates in Third Party Billing to companies, embassies, or other organizations that have agreed to pay a student’s tuition and fees.  Any student who is sponsored by a Third Party must submit a letter of authorization on the company/organization letterhead or have the Third Party complete the Third Party Authorization for Payment form.  Any Third Party who is sponsoring more than five students will need to complete the Third Party Annual Profile form.

The letter of authorization must include the following and be received no later than three weeks prior to the start of the semester.  Please send your authorizations to: Accounts Receivable, Western Michigan University, 1903 West Michigan Avenue, Kalamazoo, MI 49008-5210.

The student's name
Western Identification Number (WIN #)
Semester/Year(s) covered
Specific classes covered (or the amount or maximum credit hours they will pay)
Address and phone number of the Third Party payer

Accounts Receivable will send an invoice to the Third Party after the drop/add period. Payment is due upon receipt of the invoice and is not contingent upon the student successfully completing the course. If the company does not pay the authorized amount, it will be charged back to the student's account. Please call (269) 387-4251 with any questions about Third Party accounts.